Enterprise On Top In Customer Service

There are a few things that you expect when you are renting a car from a reputable company. One thing is the reliability of your vehicle; you definitely need a reliable vehicle. There are very few things that can ruin a great vacation experience than having your rental car breaking down in the middle of nowhere. So, having a vehicle you can depend on is certainly one of the most important things you can have when you are visiting a new city. The other thing, and certainly just as important is the service that you receive at the rental car counter. Good or bad, customer service can make or break your day. It is that first impression that will decide how well that company is going to take care of you and your family.

J.D. Powers and Associates have just released their annual survey on the best customer service in the rental car industry, and the front-runner for the fifth year in a row is Enterprise Rent-A-Car, and Hertz and Alamo are not too far behind the rental car giant. Although the survey shows a clear victor, only one in ten said they have received absolutely horrible customer service from any rental company.